Do not pull the cap with force or inner cotton of marker might pop out. If you want to remove the cap, try the methods below:
1. Try unscrewing the cap carefully.
2. If you can’t unscrew the cap, soak Ciao marker in warm water (60C/140F) for about 2 minutes. Then take the marker out of warm water and unscrew the cap again.
* DO NOT UNSCREW THE CAP IN WARM WATER
* DO NOT USE THE DRYER OR HEAT THE MARKER OVER A DIRECT FIRE
To avoid reoccurrence of the ink clotting, remove the residue of ink attached to the inside of cap and around the nib with a Q-Tip saturated with Colorless Blender (#0).
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